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Let’s be real: most people don’t want to verify Deliveroo without a phone number. They’re just stuck. Lost SIM, new phone, traveling, no signal, or the OTP is playing hide-and-seek.
In this guide, I’ll show you what’s actually possible, what fixes the problem fast, and when it’s smarter to stop hammering, resend, and escalate the right way.
PVAPins is not affiliated with Deliveroo. Please follow each app’s terms and local regulations.
Can you verify Deliveroo without a phone number?
Here’s the deal: Deliveroo verification generally needs a reachable phone number to receive a one-time SMS code. If you can’t access your number, your safest options are (1) fix SMS delivery, (2) update your number where the app allows it, or (3) contact recovery support. For official support routes, start here.
The key distinction people miss: without a phone number usually means without access to your number, not skipping verification entirely. Those are two different situations. Only one has legit, user-safe solutions.
What verification is used for and why it exists
SMS verification helps prevent random logins and account takeovers, especially when you’re signing in on a new device. For riders, there can also be periodic identity checks to confirm the account holder is the person using the app (yep, it’s annoying, but it’s a security thing). Deliveroo’s rider support explains the identity check flow here.
If it feels strict, it is. But it’s also why keeping access to your number long-term matters more than people think.
The only legit paths when you can’t access your number
If you can’t receive the code, you’re basically in one of these three buckets:
- Fix the OTP delivery issue (network, device, carrier filtering).
- Update your number (more common for rider accounts via the app).
- Escalate to Deliveroo support with clear proof and details.
Quick note before we go deeper: PVAPins can help with verification numbers for services that explicitly allow virtual numbers, but this article isn’t teaching workarounds for Deliveroo itself. (Because that’s not how you keep accounts safe.)
Deliveroo verification code not received: the fast 10-minute checklist.
If your Deliveroo verification code isn’t arriving, start with basics: confirm the number is correct, reset your connection, and retry on stable data/Wi-Fi. If it still fails, you’re likely dealing with carrier filtering, roaming settings, or OTP delays, so the calm, step-by-step approach wins.
This is the exact checklist I’d run before doing anything dramatic. And yes, it’s boring. It also works.
Fixes that work most often
Try these in order:
- Turn Airplane Mode on for 10 seconds → off
- Restart your phone (not lock/unlock, a real restart)
- Switch networks: mobile data ↔ Wi-Fi
- Double-check the number you entered (one digit off = pain)
- Update the app + your OS if you’re behind
- Request one new code and wait a few minutes
If you hit the resend 5 times in a row, you can trigger throttling. Then the code arrives late, you enter it, and it’s already expired. That’s the classic verification loop people get stuck in.
Carrier-level blocks and silent failures
Sometimes the OTP is sent, but the carrier filters it or delays it, especially with automated short codes. Messaging providers document undelivered causes like filtering, routing issues, destination restrictions, and throttling (it’s more common than you’d think). A solid explainer is here.
What helps in real life:
- Don’t spam resend (throttling is real)
- Don’t switch devices mid-flow
- If you’re roaming, confirm you can receive short codes abroad
- Capture the time you requested the code (support will ask)
One more thing: telecoms have been tightening protections against messaging and scams, which can raise filtering sensitivity. Ofcom has covered this in its work on scam calls/messages, which helps explain why false negatives can happen.
Change phone number on Deliveroo.
If your phone number changed, update it in the app where possible, especially for rider accounts, which can often update phone and email details directly in the Rider app profile area. If you can’t access the old number, you’ll need a recovery path via support.
The big win: if your old phone/SIM still works, update your details before you log out. Seriously. That one move saves a lot of pain.
Rider app: update account details in-app
Deliveroo’s rider support guidance is straightforward: you can update your phone number and email in the rider app by tapping your name in the menu, entering the correct details, and saving. Here’s the official rider help page.
Go slow. Double-check digits. Then test the login once on a stable connection.
If you can’t access the old number
If the old number is no longer available (lost SIM, recycled number, carrier lockout), you’re in recovery mode. Before you contact support, gather:
- The email is linked to the account
- Your old number (if you remember it) and your new number
- Phone model + OS version
- Any recent activity references (order history for customers; rider account details for riders)
Then reach out with a clear explanation of what changed and what you’ve already tried. It’s not glamorous, but it’s what gets results.
Deliveroo login problems when your number changes or you’re locked out
When Deliveroo login problems show up after a number change, the fastest path is: verify the saved number, try OTP delivery fixes, then escalate with a clear message that includes your account email, device type, and what you’ve already tried.
Don’t keep looping login attempts for an hour. That doesn’t force anything; it usually just makes you more frustrated.
What to try before escalating
Do these quick checks first:
- Confirm you’re logging into the correct account type (customer vs rider)
- Attempt login on one device only
- Run the 10-minute checklist above
- Try once more after a short break (OTP delays happen)
If you’re still stuck, pause and write down the exact error text. You’ll want it.
What info will support be asked for
Support moves faster when you give the triage pack upfront:
- Account email + phone number (old/new if relevant)
- Screenshot of the error + timestamp
- Phone model + OS version
- What you tried (Airplane Mode, restart, network switch, waited, resent once)
Rider accounts: Deliveroo rider identity check explained and how to pass it.
Rider accounts may require periodic identity verification using a selfie/video check inside the app. Follow the in-app prompt, use good lighting, keep your face unobstructed, and make sure you’re the rightful account holder.
This isn’t just admin. It’s a security control designed to be hard to fake.
Video selfie basics and common failure points
What usually works:
- Bright, even lighting (face fully visible)
- Clean your lens (yes, really)
- Remove helmet, sunglasses, mask
- Use stable internet and don’t background-download updates
Blur, low light, camera permission issues, or outdated app versions are the leading causes of failures. If you’re stuck, Deliveroo’s rider guidance can help you confirm you’re doing the flow correctly.
When to request a manual review, where available
Some rider guidance suggests a manual check option may exist in specific regions or flows. If you see it, it can take longer, but it beats failing the automated check five times and getting nowhere.
Compliance reminder: PVAPins is not affiliated with Deliveroo. Please follow each app’s terms and local regulations.
Rider app not working? Fix offline, GPS, and verification loops.
If the Rider app isn’t working, start by confirming you’re in a Deliveroo area, checking your connectivity, restarting your phone, updating the app, and logging in/out once. Deliveroo’s rider support specifically calls out data/storage, updates, and re-login as common fixes.
This is one of those moments where basic troubleshooting is genuinely your best friend.
Quick device fixes
Try:
- Restart your phone
- Confirm you have enough data and storage
- Disable battery saver for the rider app
- Make sure location services are on (GPS issues can look like offline)
If you’re in a dead zone, the app can’t magically fix that. Annoying, but true.
App steps that reduce repeat issues
Deliveroo’s rider troubleshooting guidance recommends logging out and back in, checking you’re in a Deliveroo area, and ensuring the app is up to date. If things still feel broken:
- Re-check permissions (location, notifications, camera for identity checks)
- Screenshot errors and contact rider support via the in-app routes
Deliveroo customer confirmation code: what it is and what to do if it fails
A customer confirmation code is used at handoff to confirm the correct order reaches the right person. If it fails, prove you’re using the customer’s current code and follow in-app guidance; don’t guess repeatedly, and escalate through support channels if needed.
Treat it like a safety latch, not a puzzle to brute-force.
Where the code comes from
It comes from the customer side during delivery completion. You’re not inventing it, and it’s not something you should work around. If the customer can’t find it, ask them to refresh the app or open the order details screen.
Handling code mismatch calmly
A simple flow:
- Re-check you’re delivering the correct order to the correct address
- Ask the customer to read the code directly from their screen
- Retry once slowly
- If it still fails, follow the app’s process and document the situation for support
UK vs Ireland: what changes with verification, carriers, and coverage
In the UK and Ireland, verification problems usually come down to carrier filtering, roaming settings, and coverage, not the app itself. Localize your troubleshooting by checking you can receive short codes, avoiding resend spam, and making sure you’re in a supported Deliveroo area before retrying.
This is one of those same apps, different network realities.
Carrier deliverability tips by region
- UK/IE carrier protections can delay automated messages
- If you’re roaming, confirm SMS reception is enabled
- Don’t swap SIM/device mid-verification (it often makes things worse)
If messages are delayed, waiting 10 minutes can beat 10 resends. It feels counterintuitive. It works.
Coverage & availability checks
Before deep troubleshooting, confirm service availability for your area and that you’re actually in a Deliveroo zone (especially for riders). Deliveroo’s rider guidance explicitly says to check you’re in a Deliveroo area via the in-app map when troubleshooting. ([riders.deliveroo.com support guidance is typically linked from their app issues pages])
Is Deliveroo available in my area? Check before you troubleshoot everything.
Before spending an hour troubleshooting OTP, confirm that Deliveroo is available in your area and that you’re using the correct app/account type. Availability and service coverage can affect what you see in the app and whether specific flows behave as expected.
Quick checks that save time:
- Is your address/postcode supported right now?
- Are you traveling in a different region setting?
- For riders: are you inside an active area on the in-app map?
Deliveroo contact: when to escalate and how to get a faster resolution
Contact Deliveroo support when you’ve confirmed the correct number, tried basic OTP fixes, and still can’t access your account. Include your email, phone (old/new if relevant), device + OS, screenshots, and timestamps to speed up resolution. Start here.
If you’re going to escalate, do it once with a clean message. Support teams love clean messages.
Here’s a simple template you can paste (and tweak):
- Issue: Can’t receive SMS verification code / locked out after number change
- Account email
- Old number (if known)
- New number
- Device/OS:
- What I tried: airplane mode, restart, Wi-Fi/data switch, waited 10 minutes, resent once
- Screenshots + timestamps: attached
Compliance reminder: PVAPins is not affiliated with Deliveroo. Please follow each app’s terms and local regulations.
Deliveroo Plus cancel: if you can’t log in, how to avoid getting stuck.
If you need to cancel Deliveroo Plus but can’t log in, your first step is to restore account access (OTP + recovery). Deliveroo’s FAQ guidance generally states that you should cancel before the end of your billing cycle and that you can cancel via the account pages or by contacting customer care (if you’re logged out).
A don’t panic path:
- Regain access → cancel inside the account area
- If access is delayed → contact support and include subscription/billing context
- Keep proof: receipts, dates, payment method reference
Free vs low-cost verification numbers for other apps: what’s safe, what’s risky
For services that allow temp numbers, the choice is usually between free/public numbers (fast to test but unreliable) and paid/private options (more stable, better privacy). The safe rule is simple: follow the app’s terms, and choose one-time activations for quick signups or rentals when you need ongoing access.
Here’s the honest trade-off:
- Free/public numbers: good for quick testing, but shared access can create failures
- Paid/private options: fewer surprises, better for accounts you actually care about
- One-time activations: best for verify once and done
- Rentals: better when you need ongoing logins, recovery, or repeat access
Also, losing access to a recovery number can lock you out later, so for anything important, have a continuity plan in place. Future-you will thank present-you.
PVAPins’ next steps: free numbers, instant activations, rentals, Android app
If you’re verifying apps that accept temp numbers, PVAPins gives you a clean path: start with free numbers to test OTP flow, move to instant one-time activations for speed, and choose rentals when you need ongoing access.
Here’s a simple ladder that keeps things sane:
- Test: try free numbers (quick reality check)
- Verify now: instant activations for one-time OTPs
- Keep access: rentals for ongoing logins/recovery
- On the go: Android app for fast workflows
- Questions: FAQs (coverage, privacy, troubleshooting)
PVAPins supports 200+ countries and offers privacy-friendly options, including private/non-VoIP selections where available. If payments matter for your setup, options may include Crypto, Binance Pay, Payeer, GCash, AmanPay, QIWI Wallet, DOKU, Nigeria & South Africa cards, Skrill, and Payoneer.
Compliance reminder: PVAPins is not affiliated with Deliveroo. Please follow each app’s terms and local regulations.
FAQ
1) Can you verify Deliveroo without a phone number at all?
Deliveroo verification typically requires a reachable number to receive an SMS code. If you can’t access your number, the safest path is to troubleshoot OTP, update your number where possible, or contact recovery support.
2) Why am I not receiving the Deliveroo verification code?
Common causes include weak signal, roaming restrictions, carrier filtering, or throttling from repeated resend attempts. Try stable connectivity, restart your phone, resend once, then wait a few minutes before trying again.
3) How do I change my phone number on Deliveroo?
For rider accounts, Deliveroo’s rider support says you can often update phone and email in the Rider app profile area. If you can’t access your old number, you may need support to help recover access.
4) What should I include when I contact Deliveroo support about verification?
Include your account email, phone number (old/new if relevant), device + OS, screenshots of the error, and timestamps of attempts. Also, list the steps you already tried so they don’t ask you to repeat the basics.
5) Do Deliveroo riders have extra verification steps?
Yes, riders may be asked to complete identity checks (selfies or videos) in the Rider app. Good lighting, a clean lens, updated permissions, and a stable connection usually prevent failures.
6) Is it safe to use virtual numbers for app verification?
Only for services that explicitly allow it, you should also follow the app’s terms and local regulations. For accounts you want to keep long-term, rentals or retained access is usually the safer plan.
7) What if my Rider app keeps looping verification or going offline?
Confirm you’re in an active area, check connectivity, restart your phone, update the app, and re-login once. If it keeps happening, capture screenshots and contact support with your app version and OS info.
Conclusion
If you’re trying to verify Deliveroo without a phone number, the secret trick is usually that there isn’t one. The fastest wins come from fixing OTP delivery, updating your number where the app allows it (especially for riders), and escalating with a clear, detailed message when you’re genuinely stuck.
And if what you actually need is reliable OTP access for other services that allow virtual numbers, PVAPins is a practical next step: free test → instant activation → rental when you need long-term stability.