helps prevent random logins and account takeovers, especially when you’re signing in on a new device. For riders, there can also be periodic identity checks to confirm the account holder is the person using the app (yep, it’s annoying, but it’s a security thing). Deliveroo’s rider support explains the identity check flow here.<\/span><\/p>\nIf it feels strict, it is. But it’s also why keeping access to your number long-term matters more than people think.<\/span><\/p>\nThe only legit paths when you can’t access your number<\/b><\/h3>\n
If you can’t receive the code, you’re basically in one of these three buckets:<\/span><\/p>\n\n- Fix the OTP delivery issue (network, device, carrier filtering).<\/span><\/li>\n
- Update your number (more common for rider accounts via the app).<\/span><\/li>\n
- Escalate to Deliveroo support with clear proof and details.<\/span><\/li>\n<\/ul>\n
Quick note before we go deeper: PVAPins can help with verification numbers for services that <\/span>explicitly allow<\/span><\/i> virtual numbers, but this article isn’t teaching workarounds for Deliveroo itself. (Because that’s not how you keep accounts safe.)<\/span><\/p>\n![\"Deliveroo](\"https:\/\/pvapins.com\/blog\/wp-content\/uploads\/2026\/01\/Deliveroo-Help-Centre-page-explaining-phone-number-requirements-and-support-options.webp\")
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![\"How](\"https:\/\/pvapins.com\/blog\/wp-content\/uploads\/2026\/01\/How-to-verify-Deliveroo-without-a-phone-number.webp\")
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