<\/span><\/h2>\nThe right fix depends heavily on your OS. On Android, check whether the Messages app has Auto-verify or the RCS feature, which silently consumes OTPs without you noticing. On iOS, you can use Filter Unknown Senders, a blunt tool that catches BIGOLIVE’s shortcode and files it in your silent folder.<\/span><\/p>\nFor Android:<\/b><\/p>\n\n- Temporarily disable RCS (Chat Features):<\/b> RCS can intercept OTP messages and hide them. In your Messages settings, look for Chat features and turn them off, then fully close the app and retry.<\/span><\/li>\n
- Samsung Messages:<\/b> Open the app and look at the sidebar. There’s usually a Blocked numbers or Blocked messages folder. Find the code, move it to the main inbox.<\/span><\/li>\n<\/ul>\n
For iOS:<\/b><\/p>\n\n- Filter Unknown Senders off:<\/b> Go to Settings > Messages > Filter Unknown Senders and toggle it OFF. This is big. Apple’s official guidance confirms this is where filtered senders go: Filter Unknown Senders.<\/span><\/li>\n
- Check the Unknown Senders tab:<\/b> Before you assume the SMS never arrived, tap the Unknown Senders tab in the top left of your Messages list. That filter mails these messages silently.<\/span><\/li>\n<\/ul>\n
For both:<\/b><\/p>\n\n- After a failed verification attempt, clear your SMS app cache. On iOS, it probably doesn’t have a cache, so you’ll need to restart the phone. On Android, go to Settings > Apps > Messages > Storage > Clear cache, then retry.<\/span><\/li>\n<\/ul>\n
![\"BIGOLIVE](\"https:\/\/pvapins.com\/blog\/wp-content\/uploads\/2026\/09\/ChatGPT-Image-Sep-14-2026-03_36_04-PM.png\")
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